From 100 Requests to 1: Introducing Our New Bulk and Batch APIs

Originally posted by Shani Tang

Each day, millions of customer profiles are created on the Zendesk platform. Businesses have a need to regularly supplement these customer records with new…

Making Modals Work in Zendesk Apps Framework V2

Integrating with Zendesk — let me count the ways

Walkthrough of the number of different ways to…

Getting Started: ZAF & Next.JS

Learn how to get started with Zendesk App’s Framework and Next.js

JavaScript Promises — a Zendesk Introduction

This article gives a Zendesk Apps framework (ZAF)…

How we created Zendesk’s Help Center theme customization

Adding Metadata to tickets created by the Mobile SDK

Originally posted by Steven Diviny

Zendesk provides a number of ways to add additional information to tickets. This helps provide context for agents or can even be used to trigger business logic. The iOS and…

Creating Zendesk Tickets using events from Amazon EventBridge